Alarms: View, Acknowledge, Remove

The alarm handling capabilities of Tracer ES system permit users to receive, view, acknowledge, and make comments on building alarms. Administrative users can also manage alarm settings such as priority mapping, notification classes, E-mail routing, ignored alarm rules, panel communication alarms, and BACnet device alarm subscriptions.

Viewing - Tracer ES system receives alarm messages from building control panels and displays them in the Tracer ES Alarm log. The system can also notify recipients by E-mail and SMS text message, depending upon network configuration.

To view all system alarms:

  1. In the header, click All Alarms.

 

To view the alarms for a single building:

  1. Go to Home / building name.
  2. Click Alarms on the sidebar.

Note: If new alarms are received while you are viewing the building alarms list, a message appears stating that there are new alarms and includes a link for refreshing the alarm list.

To view alarms for a specific building panel:

  1. Go to Home / building name.
  2. Click Alarms on the sidebar.
  3. Click View Panel Alarms. The list includes all of the alarms that originate from the panel or are routed to the panel from other devices.

Acknowledging - Many alarms are configured in their building panels to require user acknowledgement. If they are not acknowledged, they will continue to be broadcast in the system and they may also be sent electronically to specific users or administrators. Alarms can be acknowledged locally, or they can be acknowledged using Tracer ES system. In any case, when the alarm is acknowledged, the user’s name and the panel’s local time and date are recorded in Tracer ES system for other users to see.

 

To acknowledge alarms:

  1. Follow the steps above to view the alarms.
  2. Select one or more alarms.
  3. Click Acknowledge.

Note: If Tracer ES system is unable to acknowledge an alarm, a failure notification will appear.

Removing - Removing an alarm in Tracer ES system makes the alarm invisible to all Tracer ES users. However, the alarm record still remains in the alarm log database unless it is removed by a SQL server administrator.

 

To remove alarms:

  1. In the header, click All Alarms.
  2. Select one or more alarms.
  3. Click Delete.

Related Topics